Comments on: You are ALWAYS right! – Make More Money Monday’s http://joeltherien.com/blog/?p=152 Wed, 10 Nov 2010 16:57:41 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Flesneneouple http://joeltherien.com/blog/?p=152&cpage=1#comment-6608 Flesneneouple Wed, 20 May 2009 16:10:14 +0000 http://joeltherien.com/blog/?p=152#comment-6608 Hi Sir! Nice job! Like many others, I am just getting started on my new blog. The tips you provided are most useful. Hi Sir!
Nice job! Like many others, I am just getting started on my new blog. The tips you provided are most useful.

]]> By: Michaela http://joeltherien.com/blog/?p=152&cpage=1#comment-5170 Michaela Mon, 23 Mar 2009 14:49:37 +0000 http://joeltherien.com/blog/?p=152#comment-5170 Hey Joel and Mike :0) You brought up something very important, crucial for every business. "Honesty" Living up to what you promise your customer in is the key. Unfortunately we still see too many out there to make unreasonable claims ect. You guys make a difference, So will I and hopefully many others in the future. Hey Joel and Mike :0)

You brought up something very important, crucial for every business. “Honesty”
Living up to what you
promise your customer in
is the key.

Unfortunately we still see too
many out there to make
unreasonable claims ect.

You guys make a difference,
So will I and hopefully
many others in the future.

]]> By: Martin Jeszke http://joeltherien.com/blog/?p=152&cpage=1#comment-5167 Martin Jeszke Mon, 23 Mar 2009 14:08:48 +0000 http://joeltherien.com/blog/?p=152#comment-5167 Hi Joel and Mike, Still catching up blogs - 1 more after this. Good strong message. Listening to people and mirroring what they say is one of the keys. Treating people with respect and clarifying their point of view is also important. Creating Trust and Desire is paramount to future success together with treating people in an honest and ethical way. Look forward to better communications with EVP in future. My best Martin Jeszke Hi Joel and Mike,

Still catching up blogs – 1 more after this. Good strong message.

Listening to people and mirroring what they say is one of the keys. Treating people with respect and clarifying their point of view is also important.

Creating Trust and Desire is paramount to future success together with treating people in an honest and ethical way.

Look forward to better communications with EVP in future.

My best

Martin Jeszke

]]> By: Ken Bowers http://joeltherien.com/blog/?p=152&cpage=1#comment-5066 Ken Bowers Wed, 18 Mar 2009 18:23:31 +0000 http://joeltherien.com/blog/?p=152#comment-5066 Hi guys, I've been a member of Kiosk for over 5 years and am a charter member of Hot Conference. I hate to say it, but your customer service has always been a little shaky in my opinion. However, I have always known that your hearts were in the right place, it's just the systems always seem a bit disjointed. My most recent experience follows. My original sign-up with HC was with a paypal subscription and payments were made like clockwork until a few weeks ago I was notified that my HC account was being cancelled because of non-payment. WOW. I immediately contacted the help desk and was told that my Feb. 23 payment had not been made by PayPal. OK, I checked and sure enough the subscription showed the next scheduled payment as Feb. 23 (on a subscription that had paid like clock work for over 4 years) but for some reason it had not been paid. Through your online support I set up payment to be made by credit card and took care of the then past due amount. In the meantime I contacted PayPal to find out what happened. They could not explain. So, not wanting to end up making double payments in the future, I canceled the subscription. Today, you notified me that I had canceled my Hot Conference account. NOT SO. I guess because you may have received a notice from PayPal that the subscription had been canceled, you thought I had canceled my account, although it was already set up to be paid by credit card. Well, one more trip to the support room got that squared away, but as you can see, I'm not an entirely happy camper. Very truly yours, Ken Bowers SilverIngot Kiosk Titanium Hot Conference charter member Elite EVP PS Solution to this situation is more timely notification to members when billing problems arise as opposed to after the fact cancellation notices. Hi guys,

I’ve been a member of Kiosk for over 5 years and am a charter member of Hot Conference.

I hate to say it, but your customer service has always been a little shaky in my opinion. However, I have always known that your hearts were in the right place, it’s just the systems always seem a bit disjointed.

My most recent experience follows.

My original sign-up with HC was with a paypal subscription and payments were made like clockwork until a few weeks ago I was notified that my HC account was being cancelled because of non-payment. WOW. I immediately contacted the help desk and was told that my Feb. 23 payment had not been made by PayPal. OK, I checked and sure enough the subscription showed the next scheduled payment as Feb. 23 (on a subscription that had paid like clock work for over 4 years) but for some reason it had not been paid. Through your online support I set up payment to be made by credit card and took care of the then past due amount.

In the meantime I contacted PayPal to find out what happened. They could not explain. So, not wanting to end up making double payments in the future, I canceled the subscription. Today, you notified me that I had canceled my Hot Conference account. NOT SO. I guess because you may have received a notice from PayPal that the subscription had been canceled, you thought I had canceled my account, although it was already set up to be paid by credit card. Well, one more trip to the support room got that squared away, but as you can see, I’m not an entirely happy camper.

Very truly yours,
Ken Bowers
SilverIngot
Kiosk Titanium
Hot Conference charter member
Elite EVP

PS Solution to this situation is more timely notification to members when billing problems arise as opposed to after the fact cancellation notices.

]]> By: August Wusterhausen http://joeltherien.com/blog/?p=152&cpage=1#comment-5065 August Wusterhausen Wed, 18 Mar 2009 15:49:31 +0000 http://joeltherien.com/blog/?p=152#comment-5065 Hi Everyone, Joel and Mike, Thanks for a great video. Yes a customer is right even if they are wrong. Customers should be just like good relationships and good marriages. Good marriages is built on listening to the other person and their feelings not ours. Really listening instead of throwing up roadblocks gives room for the successfull solving of the problem. Joel, here is a link to a generic slide show on the flash conference room and moderator setup and different modes of the room: http://demo-tutor.com/flash-mod/ Anyone is welome to link or use it and if anything needs changed in it let me know. Thanks and see you later, August Wusterhausen Hi Everyone,
Joel and Mike,
Thanks for a great video. Yes a customer is right even if they are wrong. Customers should be just like good relationships and good marriages. Good marriages is built on listening to the other person and their feelings not ours. Really listening instead of throwing up roadblocks gives room for the successfull solving of the problem.

Joel, here is a link to a generic slide show on the flash conference room and moderator setup and different modes of the room:
http://demo-tutor.com/flash-mod/
Anyone is welome to link or use it and if anything needs changed in it let me know.

Thanks and see you later,
August Wusterhausen

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