Good Morning,

Now that our live support room is open just about 24 hours a day 7 days a week, we have decided that while we move to San Antonio Texas, we will be turning off phone support. (Not getting rid of the phones all together)

You can see our current LIVE support schedule by visiting http://hotconference.com/support_room.php

YIKES why? Well let me answer as many questions as I can.

Q. Why?
A. By providing 24 hour support Via Hotconference.com VoIP room we can provide better support than the phone. The phone is a pure audio medium, the VoIP room is audio, video, text chat, recordable, interactive and much more. On the phone we can not give out /”>propecia tolerance passwords, usernames and other info. In the support room we can do it via private text chat.

Other reasons include, it costs less to you. When you call us by phone, it costs you money. In a VoIP support room it costs you nothing. Because of no long distance charges, we can easily support anyone in the world.

Under that same umbrella, we are an international company with people all over the world. Thus our tech support agents live all over the world too. ALL of them can easily provide the best support in the industry via our Live VoIP support room.

Also, we found that it was doubling up our support individuals were calling in and using the VoIP room at the same time.

Q. What happens if someone can not get into our support room? If they are on a MAC or something?

A. Existing clients and prospects can still use the phone. The message on the phone will direct them to an appropriate website where we will communicate with them directly.

Q. What happens to other modes of support like the emergency pager or the helpdesk?

A. Nothing, we are still using them, I admit, people LOVE our response times with the pager.

Q. Where is this NEW live support room?

A. Just log into your members area of Kiosk.ws or Hotconference.com and click on the support button, you will see the new download there.

Really, if you think about it, if we are providing top notch support via new VoIP technology, there is absolutely no need to use a phone. Yes there are those that like to use old outdated technology, our team recognizes that. That is why we are keeping our phones for prospects and pre sales.

Remember, the better and easier the support, the better your sales will be!

–Joel Therien
President
GVOcom.com