Im in our new home in San Antonio!!

Hi everyone,

I am so sorry for missing in action these days. It has been a long hall but we are here! I have put up an unedited video for you so there may be some content not suitable for children as far as background language.

I really am not a good video editor and I wanted to share my experience with you as soon as possible. The video for those of you who are more interested in the business side of business it will be very boring. This is more of our personal journey from Ottawa to San Antonio.

I hope you enjoy it. Tomorrow we close on our new commercial location, so I will finally be back to business fulltime. WOW Im excited for phase two, the building of our new datacenter. I promise to keep you all posted on it as much as I can.

There are a few blackouts in the video so you may think it ends before it does

–Joel Therien
President
Kiosk.ws
Hotconference.com
Gvocom.com

From San Antonio Texas!

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The countdown is on, our move is 1 week away!

Hi everyone,

I thought I would amend a little text to my video blog as there have been a lot of upgrades to both kiosk.ws and Hotconference.com over the past several weeks. Please be sure to visit http://news.kiosk.ws and http://news.hotconference.com often as we are keeping these blogs updated as well.

Joel

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Our Flight to San Antonio is booked!

Hi Everyone,

Please watch this video, then if you like please visit my photo gallery below. We had an awesome fair well party at my house yesterday. The party REALLY hit home. I just realized how permanent this move is! WOW, there are some exciting times to come!

Pictures are on my photo gallery

Have a tremendous day!

Joel Therien

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We are getting “rid” of old support technology!

Good Morning,

Now that our live support room is open just about 24 hours a day 7 days a week, we have decided that while we move to San Antonio Texas, we will be turning off phone support. (Not getting rid of the phones all together)

You can see our current LIVE support schedule by visiting http://hotconference.com/support_room.php

YIKES why? Well let me answer as many questions as I can.

Q. Why?
A. By providing 24 hour support Via Hotconference.com VoIP room we can provide better support than the phone. The phone is a pure audio medium, the VoIP room is audio, video, text chat, recordable, interactive and much more. On the phone we can not give out /”>propecia tolerance passwords, usernames and other info. In the support room we can do it via private text chat.

Other reasons include, it costs less to you. When you call us by phone, it costs you money. In a VoIP support room it costs you nothing. Because of no long distance charges, we can easily support anyone in the world.

Under that same umbrella, we are an international company with people all over the world. Thus our tech support agents live all over the world too. ALL of them can easily provide the best support in the industry via our Live VoIP support room.

Also, we found that it was doubling up our support individuals were calling in and using the VoIP room at the same time.

Q. What happens if someone can not get into our support room? If they are on a MAC or something?

A. Existing clients and prospects can still use the phone. The message on the phone will direct them to an appropriate website where we will communicate with them directly.

Q. What happens to other modes of support like the emergency pager or the helpdesk?

A. Nothing, we are still using them, I admit, people LOVE our response times with the pager.

Q. Where is this NEW live support room?

A. Just log into your members area of Kiosk.ws or Hotconference.com and click on the support button, you will see the new download there.

Really, if you think about it, if we are providing top notch support via new VoIP technology, there is absolutely no need to use a phone. Yes there are those that like to use old outdated technology, our team recognizes that. That is why we are keeping our phones for prospects and pre sales.

Remember, the better and easier the support, the better your sales will be!

–Joel Therien
President
GVOcom.com

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May 23 2007 update.

Hi Everyone,

Here is my weekly video update for everyone.

Joel Therien

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